FAQs
- Who is Partner Marketing?
- How long will it take for me to receive my order?
- What if the product I ordered is out of stock?
- How much does shipping cost?
- Is the clothing machine washable?
- How can I pay for my order?
- How do I cancel my order?
- Can I return my order to a Watson Clinic location?
- How do I return or exchange a product I ordered?
- What if the package contents don't match my order?
- What if the package contents are defective?
- Can I get a discount on a large order?
- What size should I order?
Who is Partner Marketing?
Partner Marketing is a promotional products and services company located in Winter Haven, FL. Partner Marketing is an approved supplier of Watson Clinic branded apparel and goods.
How long will it take for me to receive my order?
Most items in this store are produced on demand. You should expect to receive your order within 10-14 business Days. In-stock items will ship via UPS Ground or USPS within 7-10 business days of placing your order. If you opted for free shipping, bundled orders will ship weekly (Friday) to Watson Clinic and then dispersed via inter office mail. Please allow additional time to receive your package and remember to include your department location for delivery.
What if the product I ordered is out of stock?
If an item is out of stock, or unable to be shipped within 10-14 business days, you’ll be notified by email at the address you provided.
How much does shipping cost?
There’s a $7.95 flat rate shipping fee for standard shipping via UPS or USPS and ships direct to your home address.
Is the clothing machine washable?
Yes. Follow the directions on the product label.
How can I pay for my order?
You can pay with Mastercard, Visa, Discover, or American Express. Partner Marketing WC Company Store will be listed on your credit card statement as the store for your order.
How do I cancel my order?
Orders may be canceled at any time prior to shipping. Please email cs@WCCompanyStore.com and provide them with your order number and tell them you want to cancel your order.
Can I return products to Watson Clinic Locations?
No. Please see How do I return or exchange a product I ordered?
How do I return or exchange a product I ordered?
To expedite your return, please include your packing slip with your returned items and follow these three easy steps:
- Include a note indicating why you're returning the item (wrong size, wrong item, etc.)
- Tell us whether you’d like to exchange the item for another or credit the card used at time of purchase.
- Provide an email address and daytime telephone number in case we have any questions.
Please send your return to:
Partner Marketing – WC Company Store Returns, 4930 Dundee Road, Winter Haven, FL 33884
Returns received within 30 days of customer’s receipt of the order are eligible to be credited for the purchase price of the item(s), but not for shipping charges. Exchanges will be shipped to you at no charge. Refunds will be returned first to gifts cards used and any remaining balance paid with a credit card will be refunded within 3-5 business days.
If the content of the package does not match the order placed or the item is defective, Customer may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.
To return an item that does not match the order placed, please email cs@WCCompanyStore.com. Please include your order number in the subject field of your email.
No returns or exchanges will be accepted after 30 days of receipt.
**Please note, items that have been worn or washed cannot be returned, exchanged or refunded**
What if the package contents don't match my order?
You may return the item(s) and either: 1) have a replacement sent at no additional charge or 2) have all transaction charges, including shipping, credited to the card used at time of purchase.
To return an item that does not match the order placed, please email cs@WCCompanyStore.com. Please include your order number in the subject field of your email.
No returns or exchanges will be accepted after 30 days of receipt.
What if the package contents are defective?
You may return the item(s) and either: 1) have a replacement sent at no additional charge or 2) have all transaction charges, including shipping, credited to the card used at time of purchase.
To return an item that's defective, please email cs@WCCompanyStore.com. Please include your order number in the subject field of your email.
No returns or exchanges will be accepted after 30 days of receipt, except for items in which the defect was not apparent within 30 days of receipt.
Can I get a discount on a large order?
Yes. Please call Customer Service for more information. You can reach the Company Store toll-free at 888.972.7863 Monday through Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 4 p.m. Eastern Standard Time or email us at cs@WCCompanyStore.com.
What size should I order?
Unless otherwise noted in the product description, garments run true to size. Feel free to order the size you normally wear.